Bilingual Lead Teller - Customer Experience Leader

PNC Financial Services Group; Hazleton (Luzerne County); On-site; USD 45,000 - 65,000; Full time

Job summary

PNC Financial Services Group in Hazleton, PA is seeking a Bilingual Teller Lead (English/Spanish) to coach and mentor tellers, drive customer financial wellbeing, and grow branch relationships. This in-office role emphasizes coaching, referrals, and operational excellence within the Retail banking team.

The ideal candidate will have 1+ years of related experience, no degree requirement, and the ability to communicate effectively with customers in both English and Spanish to enhance service

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Hazleton, PA is seeking a Bilingual Teller Lead (English/Spanish) to coach and mentor tellers, drive customer financial wellbeing, and grow branch relationships. This in-office role emphasizes coaching, referrals, and operational excellence within the Retail banking team.

The ideal candidate will have 1+ years of related experience, no degree requirement, and the ability to communicate effectively with customers in both English and Spanish to enhance service