Lead Teller & Banking Solutions Advisor

KeyBank; Presque Isle (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Presque Isle, ME to deliver exceptional client service and oversee teller operations in-branch. You will resolve complex servicing needs, coach tellers, and help clients with financial wellness opportunities, while ensuring compliance and accurate cash handling.

The role requires a High School Diploma and 3+ years in client relations and cash handling, with leadership capabilities and knowledge of banking products.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Proficient with Windows-based PCs and basic calculator.
• Ability to lead, motivate, and foster teamwork.
• Notary license preferred.

Responsibilities

• Provide excellent client experience in an in-person branch setting.
• Coach tellers and manage teller functions to ensure accuracy and efficiency.
• Identify and resolve complex client servicing issues.
• Promote bank products and services and educate clients on channels.
• Assist in onboarding and training new tellers and supervise branch operations.

Skills

Client relationship skills

Cash handling

Leadership

Organizational skills

Time management

Sales and service skills

Knowledge of banking products

Education

High School Diploma

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Presque Isle, ME to deliver exceptional client service and oversee teller operations in-branch. You will resolve complex servicing needs, coach tellers, and help clients with financial wellness opportunities, while ensuring compliance and accurate cash handling.

The role requires a High School Diploma and 3+ years in client relations and cash handling, with leadership capabilities and knowledge of banking products.