Lead Technical Writer - AI-Driven Product Docs

Salesforce, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 143,000 - 217,000; Full time

Job summary

Salesforce, Inc. is seeking a Lead Technical Writer to own and maintain documentation for Agentforce Sales and Salesforce Suites. You will craft clear, accurate content for Admin, end users, and developers in collaboration with product managers, engineers, and UX in an Agile environment.

You will drive content quality, leverage AI tools to speed development, and ensure consistent style across APIs, guides, and in-app help for a global audience.

Qualifications

• Experience documenting software for Admin and end user audiences.
• Ability to write accurate, concise, and approachable content.
• Familiarity with Gen AI tools to expedite content development.
• Excellent project management and stakeholder skills.
• Experience balancing multiple priorities with engineering teams.

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.

Skills

Technical writing

API documentation

Gen AI tools

Project management

Stakeholder management

XML-based authoring

Markdown

Oxygen XML Editor

Flare

Perforce

Git

Agile development

Code sample reading

Tools

Markdown

Oxygen XML Editor

Flare

Perforce

Git

Job description

Salesforce, Inc. is seeking a Lead Technical Writer to own and maintain documentation for Agentforce Sales and Salesforce Suites. You will craft clear, accurate content for Admin, end users, and developers in collaboration with product managers, engineers, and UX in an Agile environment.

You will drive content quality, leverage AI tools to speed development, and ensure consistent style across APIs, guides, and in-app help for a global audience.