Senior Technical Writer - AI Content & Documentation

Salesforce; San Francisco (CA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a senior content developer to own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites. You will collaborate with product managers, engineers, and UX designers in an Agile environment to deliver accessible, accurate content for admins, end users, and developers.

The ideal candidate writes clear, concise material, adapts to complex technologies, and leverages GenAI tools to accelerate content

Qualifications

• 8-10+ years of experience documenting software for Admin and end user audiences.
• Ability to write accurate, concise, and approachable content.
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle.
• Excellent project management skills.
• Excellent stakeholder management skills.
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders.
• Ability to self-manage and self-prioritize to get alignment.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare.
• Experience with source control software, such as Perforce or Git.
• Excellent problem solver.
• Excellent communication and interpersonal skills
• Strong advocate for the customer
• Experience working in an Agile development environment

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
• Collaborate with product managers, engineers, and the user experience team in an Agile development environment.
• Ensure content is clear, accurate, and approachable for Admin, end user, and developer audiences.

Skills

8-10+ years experience

Content writing

Gen AI familiarity

Project management

Stakeholder management

Prioritization & scope definition

Learning complex technologies

Attention to detail

XML-based authoring tools

Git/Perforce

Agile development

Customer advocacy

Tools

Markdown

Oxygen

Flare

Job description

Salesforce is seeking a senior content developer to own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites. You will collaborate with product managers, engineers, and UX designers in an Agile environment to deliver accessible, accurate content for admins, end users, and developers.

The ideal candidate writes clear, concise material, adapts to complex technologies, and leverages GenAI tools to accelerate content