Senior Technical Writer - AI-Driven Documentation

Salesforce; Seattle (WA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking an experienced documentation professional to own and evolve in-app assistance and user guides for Agentforce Sales and Salesforce Suites. You will collaborate with product, engineering, and UX teams to deliver accurate, accessible content for Admin, end users, and developers.

The role emphasizes leveraging Gen AI to accelerate content development, rigorous quality, and strong stakeholder coordination in an Agile environment.

Qualifications

• 8-10+ years documenting software for Admin and end user audiences.
• Ability to write accurate, concise, and approachable content.
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle.
• Excellent project management skills.
• Excellent stakeholder management skills.
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders.
• Ability to self-manage and self-prioritize to get alignment.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with XML-based authoring tools (Markdown, Oxygen, Flare).
• Experience with source control software (Perforce, Git).
• Excellent problem solver.
• Excellent communication and interpersonal skills.
• Strong advocate for the customer.
• Experience in Agile development environment.

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
• Collaborate with product managers, engineers, and UX to deliver high-quality content.
• Manage priorities and expectations with stakeholders and content/engineering teams.
• Continuously improve content processes and leverage AI tools to accelerate production.

Skills

Documentation

Content writing

Gen AI tools

Project management

Stakeholder mgmt

Prioritization

Learning new tech

XML/Markdown/authoring

Version control

Agile

Communication

Customer focus

Tools

Markdown

Oxygen

Flare

Perforce

Git

Job description

Salesforce is seeking an experienced documentation professional to own and evolve in-app assistance and user guides for Agentforce Sales and Salesforce Suites. You will collaborate with product, engineering, and UX teams to deliver accurate, accessible content for Admin, end users, and developers.

The role emphasizes leveraging Gen AI to accelerate content development, rigorous quality, and strong stakeholder coordination in an Agile environment.