Lead Technical Writer - AI-Driven Documentation Architect

salesforce.com, inc.; Seattle (WA); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking an experienced technical writer to own and maintain documentation for Admin, end user, and developer audiences across Agentforce Sales and Salesforce Suites. You’ll collaborate with product managers, engineers, and UX in an Agile environment to deliver accurate in-app help, guides, and API samples.

The ideal candidate has 8–10+ years documenting software, strong writing, and familiarity with Gen AI tools, XML-based authoring (Markdown, Oxygen, Flare), and source control

Qualifications

• 8–10+ years of experience documenting software for Admin and end user audiences.
• Ability to write accurate, concise, and approachable content.
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle.
• Excellent project management skills.
• Excellent stakeholder management skills.
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders.
• Ability to self-manage and self-prioritize to get alignment.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare.
• Experience with source control software, such as Perforce or Git.
• Excellent problem solver.
• Excellent communication and interpersonal skills.
• Strong advocate for the customer.
• Experience working in an Agile development environment.

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.

Skills

Documentation experience

Gen AI familiarity

Project management

Stakeholder management

Agile experience

Multitasking

Self-management

Fast learner

Problem solving

Communication

Tools

Markdown

Oxygen

Flare

Git

Perforce

Job description

Salesforce is seeking an experienced technical writer to own and maintain documentation for Admin, end user, and developer audiences across Agentforce Sales and Salesforce Suites. You’ll collaborate with product managers, engineers, and UX in an Agile environment to deliver accurate in-app help, guides, and API samples.

The ideal candidate has 8–10+ years documenting software, strong writing, and familiarity with Gen AI tools, XML-based authoring (Markdown, Oxygen, Flare), and source control