Senior Technical Writer - AI-Driven Product & API Docs

Socket.dev; San Francisco (CA, WA); On-site; USD 143,000 - 237,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking an experienced technical writer to own, create, and maintain documentation for Salesforce applications, especially Agentforce Sales. You will collaborate with product managers, engineers, and UX in an Agile setting to deliver high-quality help, guides, videos, and in-app assistance.

You will work with developers and admins to translate complex tech into clear user content, embracing Gen AI tools to speed up content creation while maintaining accuracy and usability.

Qualifications

• 8–10+ years of experience documenting software for Admin and end user audiences.
• Ability to write accurate, concise, and approachable content.
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle.
• Excellent project management skills.
• Excellent stakeholder management skills.
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders.
• Ability to self-manage and self-prioritize to get alignment.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare.
• Experience with source control software, such as Perforce or Git.
• Excellent problem solver.
• Excellent communication and interpersonal skills.
• Strong advocate for the customer.
• Experience working in an Agile development environment

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
• Collaborate with product managers, engineers, and the user experience team in an Agile development environment to produce online help, in-app assistance, guides, videos, and more.

Skills

Technical writing

Audience analysis

Project management

Stakeholder management

Agile development

Gen AI tooling

Learning new tech

Quality assurance

Communication

Customer advocacy

Tools

Markdown

Oxygen

Flare

Git

Perforce

Job description

Salesforce is seeking an experienced technical writer to own, create, and maintain documentation for Salesforce applications, especially Agentforce Sales. You will collaborate with product managers, engineers, and UX in an Agile setting to deliver high-quality help, guides, videos, and in-app assistance.

You will work with developers and admins to translate complex tech into clear user content, embracing Gen AI tools to speed up content creation while maintaining accuracy and usability.