Senior Technical Writer – AI-Driven Documentation Lead

Salesforce; Bellevue (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

Salesforce is seeking a Senior Technical Writer to own, create, and maintain documentation and in-app help for Salesforce applications, focusing on Agentforce Sales and related suites. You will collaborate with product managers, engineers, and UX designers in an Agile setting, translate complex tech into clear content, and leverage Gen AI to speed development while preserving quality.

The role requires 8-10+ years documenting software for Admin and end users, strong stakeholder management, and a

Qualifications

• 8-10+ years of experience documenting software for Admin and end user audiences.
• Ability to write accurate, concise, and approachable content.
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
• Excellent project management skills
• Excellent stakeholder management skills
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
• Ability to self-manage and self-prioritize to get alignment
• Ability to quickly learn complex technologies
• High standards of quality and attention to detail
• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare
• Experience with source control software, such as Perforce or Git
• Excellent problem solver
• Excellent communication and interpersonal skills
• Strong advocate for the customer
• Experience working in an Agile development environment

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.

Skills

Documentation

Agile development

Stakeholder management

Gen AI tools

Project management

Prioritization

XML-based authoring

Markdown

Oxygen

Flare

Git

Perforce

Problem solving

Communication

Customer advocacy

Learning complex tech

Tools

Markdown

Oxygen

Flare

Perforce

Git

Job description

Salesforce is seeking a Senior Technical Writer to own, create, and maintain documentation and in-app help for Salesforce applications, focusing on Agentforce Sales and related suites. You will collaborate with product managers, engineers, and UX designers in an Agile setting, translate complex tech into clear content, and leverage Gen AI to speed development while preserving quality.

The role requires 8-10+ years documenting software for Admin and end users, strong stakeholder management, and a