Lead Technical Support Engineer

Infusive Solutions, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Infusive Solutions, Inc. in New York seeks a Lead End User Support Engineer to join a highly technical team at a Manhattan hedge fund.

You’ll stay hands-on with users while taking on greater responsibility and leading a lean support squad. You’ll gain exposure to Infrastructure, Cloud, Security, automation, and a range of cloud technologies, including Microsoft 365, Intune, Entra ID, Azure, Windows, and PowerShell.

Qualifications

• Hands-on support experience with end users.
• Exposure to Infrastructure, Cloud, Security, and automation initiatives.

Responsibilities

• Provide hands-on end user support and technical guidance.
• Assist in cloud, security and infrastructure projects.
• Identify opportunities to automate repetitive tasks and improve processes.
• Serve as escalation point for complex technical issues.

Skills

End user support

Windows administration

Cloud platforms

Automation scripting

Technical escalation

Tools

PowerShell

Intune

Azure

Entra ID

Job description

This is a support role for someone who wants to be challenged.

There’s an opportunity for a Lead End User Support Engineer to join a highly technical team at a Manhattan-based hedge fund.

You’ll still be hands-on with users, but the role gives you the chance to work well beyond traditional desktop support.

Because the team is lean, you’ll get exposure to Infrastructure, Cloud, Security, automation, and broader technology initiatives across the firm.

The environment includes Microsoft 365, Intune, Entra ID, Azure, Windows, PowerShell, SaaS platforms, and a range of cloud technologies.

You’ll also have the opportunity to get involved in projects, improve processes, automate repetitive work, and become a technical escalation point for the team.

You can stay close to the end users while continuing to build deeper technical skills and take on heavier technical work.

For someone who likes support but wants access to more technology and more responsibility, this is a strong opportunity.