Technical Support Engineer

The Princeton Group; New York (NY); Hybrid; USD 65,000 - 100,000; Full time

Job summary

The Princeton Group is seeking an experienced IT Systems Support professional in New York to keep users productive across desks and remote work. You will deploy and maintain desktop applications, support telephony and conference room tech, and own inventory management.

A scripting mindset with PowerShell is required to automate repeatable tasks and enable project work. The role emphasizes understanding the bigger picture of infrastructure beyond break-fix, with formal change control and strong

Qualifications

• 3+ years supporting end users in a Microsoft-first environment.
• Hands-on experience with Azure, M365, Azure AD/AD, Windows 10/11, DHCP, DNS, and Intune.
• Scripting mindset with PowerShell is a MUST.
• Comfort with change control and documentation processes.
• Strong communication skills; explain technical issues to non-technical people.

Responsibilities

• Be the go-to for keeping people up and running across desks and work-from-home setups.
• Deploy and maintain desktop applications, support telephony and conference room tech.
• Own hardware/software inventory and keep it organized.
• Build PowerShell automation to reduce repetitive tickets and drive projects.

Skills

Azure

M365

PowerShell

Documentation

Communication

Tools

Windows 10/11

DHCP

DNS

Intune

Job description

Tired of tickets that go nowhere? This isn't a "reboot it and hope" support role — it's a seat at the table where end-user experience meets enterprise infrastructure, on a team that automates the boring stuff so you can focus on solving the interesting problems.

What you'll actually be doing:

You'll be the go-to for keeping people up and running — desktops, laptops, mobile devices, whether they're at a desk or working from home. But this role goes beyond break-fix: you'll deploy and maintain desktop applications, support telephony and conference room tech, and own the hardware/software inventory that keeps everything organized. You'll also get to flex your scripting muscle — building PowerShell automation for the repeatable stuff, so your team spends less time on tickets and more time on projects that move the needle.

You'll thrive here if you have:

• 3+ years supporting end users in a Microsoft-first environment
• Real hands-on experience with Azure, M365, Azure AD/AD, Windows 10/11, DHCP, DNS, and Intune
• A scripting mindset — PowerShell experience is a MUST
• Comfort working within change control and documentation processes (you like doing things the right way, not just the fast way)
• Strong communication skills — you can explain technical issues to non-technical people without making them feel dumb
• Bonus points: experience in a finance or trading environment, where uptime isn't optional

Why this role is different:

This is a place where infrastructure and desktop support actually talk to each other. You won't be siloed — you'll understand why things break, not just how to fix them, and you'll have the tools (and the mandate) to automate away the repetitive stuff.