End User Services Engineer - Systematic Hedge Fund

Mondrian Alpha; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Mondrian Alpha is seeking an End User Support Engineer to join its IT Operations and End User Support team in New York. The role focuses on high-standard end-user support across front office and corporate functions, acting as the primary contact for day-to-day IT issues.

You will provide 1st- and 2nd-line support for desktops, laptops, mobile devices, and peripherals, with emphasis on Microsoft environments and AV/meeting room technology. A collaborative, high-performance environment awaits.

Qualifications

• 1-5 years in an end user focused helpdesk, service desk, or IT support role
• Strong customer service mindset with confidence supporting senior users
• Solid troubleshooting skills across desktop and user facing technologies
• Good working knowledge of Microsoft technologies
• Comfortable supporting AV and meeting room technology
• Clear communicator with a proactive approach

Responsibilities

• Providing first and second line end user support across desktops, laptops, mobile devices, and peripherals
• Supporting Microsoft based environments including Windows, Office 365, and Azure AD
• Troubleshooting hardware, software, and access related issues
• Supporting meeting rooms and AV setups including Teams, Zoom, and conferencing equipment
• Assisting with user onboarding and offboarding and account administration
• Helping diagnose basic network and connectivity issues
• Supporting hardware builds, deployments, and replacements
• Working closely with internal IT teams on issue resolution and projects

Skills

Customer service mindset

Troubleshooting

Clear communication

Proactive approach

Front office support

Tools

Windows OS

Office 365

Azure AD

AV systems

Job description

We are working with a highly prestigious hedge fund to hire an End User Support Engineer into their IT Operations and End User Support team. This is an opportunity to work in a professional, high-performance environment where technology is business critical and users expect a high standard of support.

The role is heavily end user focused, supporting a demanding but collaborative user base across both front office and corporate functions. You will act as a key point of contact for day to day IT issues and play an important role in keeping the firm operating smoothly.

What you'll be doing:

• Providing first and second line end user support across desktops, laptops, mobile devices, and peripherals
• Supporting Microsoft based environments including Windows, Office 365, and Azure AD
• Troubleshooting hardware, software, and access related issues
• Supporting meeting rooms and AV setups including Teams, Zoom, and conferencing equipment
• Assisting with user onboarding and offboarding and account administration
• Helping diagnose basic network and connectivity issues
• Supporting hardware builds, deployments, and replacements
• Working closely with internal IT teams on issue resolution and projects

What we're looking for:

• 1-5 years of experience in an end user focused helpdesk, service desk, or IT support role
• Strong customer service mindset with confidence supporting senior users
• Solid troubleshooting skills across desktop and user facing technologies
• Good working knowledge of Microsoft technologies
• Comfortable supporting AV and meeting room technology
• Clear communicator with a proactive approach