Senior IT Support Engineer

Selby Jennings; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Selby Jennings is seeking a Senior IT Support Engineer to support end users across a fast-paced, enterprise environment in Boston. The role focuses on hands-on technical support, complex issue troubleshooting, and driving automation while partnering with global technology teams to improve service delivery.

The candidate will mentor junior staff, handle escalation, and collaborate with infrastructure and security teams on ongoing IT initiatives in a hybrid Boston setting.

Qualifications

• 5+ years of IT support, desktop support, or end-user computing experience.
• Strong experience with Microsoft 365, Windows, Azure/Entra ID, and endpoint management tools.
• Scripting/automation experience with PowerShell, Python, or Bash.
• Knowledge of networking fundamentals, security tools, and conferencing technologies.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide onsite and remote support for hardware, software, mobile devices, and collaboration tools.
• Troubleshoot Microsoft 365, Windows, identity management, networking, and endpoint-related issues.
• Support onboarding/offboarding, device deployment, and access management.
• Assist with automation, process improvements, and technical documentation.
• Serve as a senior escalation point and mentor junior team members.
• Collaborate with infrastructure, security, and global IT teams on ongoing projects and initiatives.

Skills

IT Support

Desktop Support

End User Computing

Troubleshooting

Customer Service

Communication

Automation

Tools

Microsoft 365

Azure/Entra ID

PowerShell

Python

Bash

Networking fundamentals

Security tools

Conferencing technologies

Job description

A growing global financial services firm is seeking a Senior IT Support Engineer to support end users across a fast-paced, enterprise environment. This role will provide hands-on technical support, troubleshoot complex issues, drive automation initiatives, and partner with global technology teams to improve service delivery and operational efficiency.

Responsibilities

• Provide onsite and remote support for hardware, software, mobile devices, and collaboration tools.
• Troubleshoot Microsoft 365, Windows, identity management, networking, and endpoint-related issues.
• Support onboarding/offboarding, device deployment, and access management.
• Assist with automation, process improvements, and technical documentation.
• Serve as a senior escalation point and mentor junior team members.
• Collaborate with infrastructure, security, and global IT teams on ongoing projects and initiatives.

Boston, MA | Hybrid

A growing global financial services firm is seeking a Senior IT Support Engineer to support end users across a fast-paced, enterprise environment. This role will provide hands-on technical support, troubleshoot complex issues, drive automation initiatives, and partner with global technology teams to improve service delivery and operational efficiency.

Requirements

• 5+ years of IT Support, Desktop Support, or End User Computing experience.
• Strong experience with Microsoft 365, Windows, Azure/Entra ID, and endpoint management tools.
• Scripting/automation experience with PowerShell, Python, or Bash.
• Knowledge of networking fundamentals, security tools, and conferencing technologies.
• Excellent troubleshooting, communication, and customer service skills.