End User Technology Engineer (0A2CA54)

Referment; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits

Job summary

Referment, partnering with a leading tech-driven investment firm, seeks an End User Technology Engineer in New York. You will deliver a high-quality end-user experience, support desktops and mobile devices, and drive automation and process improvements in a fast-paced trading environment.

You will engage with front-office users and engineering teams, handling incidents and contributing to technology refreshes and deployments. Competitive compensation and benefits are offered.

Qualifications

• 5+ years of end-user technology support in a demanding enterprise environment.
• Experience supporting Windows desktops, laptops, collaboration tools, mobile devices, and video conferencing.
• Background supporting front-office users in financial services or trading settings.
• Knowledge of Bloomberg or electronic trading platforms is highly beneficial.
• Experience automating tasks with PowerShell or Python.

Responsibilities

• Deliver a first-class end-user technology experience across trading, investment, and corporate teams.
• Provide hands-on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing.
• Troubleshoot hardware, software, networking, and connectivity issues in a fast-moving environment.
• Automate repetitive operations with scripting to improve efficiency and reliability.
• Design improvements to end-user tech, support processes, and workflows.
• Lead technology refreshes, office deployments, migrations, and infrastructure projects.
• Own incidents through resolution, perform root-cause analysis, and implement long-term fixes.
• Create technical documentation and user training materials.
• Partner with engineering, infrastructure, and vendors to deliver initiatives.
• Participate in on-call rota and support critical business events.

Skills

End-user support

Windows support

Scripting (PowerShell/Python)

Financial services familiarity

Bloomberg knowledge

Stakeholder communication

Job description

Referment is partnering with a leading technology-driven investment firm to hire an End User Technology Engineer to join its global Technology team in New York.

This is an opportunity to work in a fast-paced, high-performance trading environment where technology is fundamental to the success of the business. You'll play a key role in delivering an exceptional technology experience to front-office users while contributing to the continuous improvement of the firm's end-user infrastructure, automation, and operational processes.

This is far more than a traditional desktop support role, you'll be involved in engineering, automation, project delivery, and service improvement within a business that invests heavily in technology.

What You'll Be Doing

• Deliver a first-class end-user technology experience across trading, investment, and corporate teams.


• Provide hands‑on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing technologies.


• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast-moving environment.


• Automate repetitive operational tasks using scripting and tooling to improve efficiency and reliability.


• Design and implement improvements to end-user technology, support processes, and operational workflows.


• Lead and contribute to technology refreshes, office deployments, migrations, and infrastructure projects.


• Own incidents through to resolution, performing root cause analysis and implementing long-term improvements.


• Develop technical documentation, knowledge articles, and user training materials to improve technology adoption.


• Partner with engineering teams, infrastructure specialists, and third‑party vendors to deliver technology initiatives.


• Participate in an on‑call rota and provide support for critical business events when required.

What We're Looking For

• 5+ years' experience supporting end‑user technology within a demanding enterprise environment.


• Experience supporting Windows desktops, laptops, collaboration technologies, mobile devices, and video conferencing platforms.


• Previous experience supporting front‑office users within financial services, hedge funds, investment banking, or trading environments.


• Knowledge of Bloomberg, electronic trading platforms, or financial market technology would be highly beneficial.


• Experience automating operational tasks using PowerShell, Python, or similar scripting languages.


• Strong troubleshooting skills across desktop, application, networking, and infrastructure technologies.


• Experience working with enterprise service management and incident management platforms.


• Excellent communication skills with the ability to support senior stakeholders in a high‑pressure environment.


• A proactive mindset with a passion for continually improving technology and the user experience.

Why apply?

• You'll be joining a business where technology is viewed as a competitive advantage and engineers are empowered to make meaningful improvements. Working alongside a highly skilled global technology team, you'll gain exposure to modern infrastructure, contribute to business‑critical projects, and help deliver a seamless technology experience for investment professionals operating at the highest level

The role is based full‑time from the firm's New York City office and offers highly competitive compensation, discretionary bonus, and a comprehensive benefits package.

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