Lead Technical Services Engineer

LATICRETE International; Michigan; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Michigan. This role will involve providing advanced technical services to customers through various communication methods, ensuring proper material selection, and managing customer satisfaction.

Successful candidates will have extensive experience in the construction industry, strong knowledge of LATICRETE products, and excellent communication skills. Additionally, the position involves training staff and participating in project management.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language is preferred.

Responsibilities

• Provide technical services through calls, chats, and emails.
• Handle customer complaints gracefully and professionally.
• Assist in training Technical Services Representatives.

Skills

Technical troubleshooting

Customer service

Communication skills

Construction knowledge

Salesforce experience

Team cooperation

Education

Associates degree or equivalent work experience

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Michigan. This role will involve providing advanced technical services to customers through various communication methods, ensuring proper material selection, and managing customer satisfaction.

Successful candidates will have extensive experience in the construction industry, strong knowledge of LATICRETE products, and excellent communication skills. Additionally, the position involves training staff and participating in project management.