Lead Technical Services Engineer

LATICRETE International; Detroit (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Paid vacation and sick time

Life Insurance

Job summary

LATICRETE International in Detroit is seeking a Lead Technical Services Representative to deliver advanced technical support to customers. This role involves assisting with material selection, installation methods, and training of team members.

Ideal candidates will have extensive experience in the construction industry and strong communication skills. The company offers a range of benefits including medical, dental, vision coverage, and a 401k plan.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to various stakeholders via phone and email.
• Investigate and settle customer complaints through Salesforce.
• Assist in training Technical Services Representatives and balancing workloads.

Skills

Construction industry experience

Technical Services experience

Salesforce knowledge

Leadership skills

Communication skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International in Detroit is seeking a Lead Technical Services Representative to deliver advanced technical support to customers. This role involves assisting with material selection, installation methods, and training of team members.

Ideal candidates will have extensive experience in the construction industry and strong communication skills. The company offers a range of benefits including medical, dental, vision coverage, and a 401k plan.