Lead Technical Services Engineer

LATICRETE International; Fort Mohave (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and Supplemental Insurance

Job summary

LATICRETE International in Fort Mohave, Arizona, seeks a Lead Technical Services Representative to provide advanced technical services to internal and external customers through various channels. Responsibilities include training Technical Services Representatives, managing customer complaints, and ensuring internal controls are followed.

Successful candidates will have a minimum of 6 years in the construction industry and strong knowledge of LATICRETE products. Excellent interpersonal skills and leadership abilities are essential for this role.

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years in Technical Services or comparable experience.
• Expert knowledge of LATICRETE products and construction practices.

Responsibilities

• Provide technical services to various customers through phone, chat, and email.
• Assist in the investigation of complaints through Salesforce.
• Train Technical Services Representatives and manage workload effectively.

Skills

Construction industry experience

Technical Services experience

Salesforce

Knowledge of architecture and construction methods

Interpersonal communication

Education

Associates degree or equivalent work experience

Tools

JD Edwards

Microsoft Office (Word, Excel, PowerPoint)

Job description

LATICRETE International in Fort Mohave, Arizona, seeks a Lead Technical Services Representative to provide advanced technical services to internal and external customers through various channels. Responsibilities include training Technical Services Representatives, managing customer complaints, and ensuring internal controls are followed.

Successful candidates will have a minimum of 6 years in the construction industry and strong knowledge of LATICRETE products. Excellent interpersonal skills and leadership abilities are essential for this role.