Lead Technical Services Engineer

LATICRETE International; Fate (TX); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Life Insurance

Job summary

LATICRETE International in Fate, Texas, is seeking a Lead Technical Services Representative to provide advanced technical services and support to customers. This role involves interacting with architects, contractors, and other stakeholders to ensure proper material selection and installation methods.

The ideal candidate will have at least 6 years of experience in the construction industry and strong technical knowledge. Skills in Salesforce and an ability to manage customer complaints effectively are essential for this position, along with strong communication and teamwork abilities.

Benefits include medical, dental, vision, 401k, and tuition reimbursement. Travel requirement is up to 30%.

Qualifications

• Minimum of 6 years experience in construction industry.
• 4 years of experience in Technical Services or comparable.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers via calls and emails.
• Train Technical Service Representatives.
• Resolve customer complaints professionally.

Skills

Customer service

Technical knowledge

Problem-solving

Communication

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Fate, Texas, is seeking a Lead Technical Services Representative to provide advanced technical services and support to customers. This role involves interacting with architects, contractors, and other stakeholders to ensure proper material selection and installation methods.

The ideal candidate will have at least 6 years of experience in the construction industry and strong technical knowledge. Skills in Salesforce and an ability to manage customer complaints effectively are essential for this position, along with strong communication and teamwork abilities.

Benefits include medical, dental, vision, 401k, and tuition reimbursement. Travel requirement is up to 30%.