Lead, Technical Service - Construction Materials

LATICRETE International; Hartford (CT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Hartford, CT seeks a Technical Support Supervisor to oversee operations and provide guidance to technical service representatives. The role involves managing technical support, analyzing needs, and advising on material selection for construction applications.

Candidates must possess extensive experience in the construction industry, demonstrate strong supervisory skills, and be proficient in Microsoft Office.

The position supports building materials and entails a travel requirement of 25%.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum of 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise technical service representatives' daily operations.
• Management of attendance, scheduling, and performance evaluations.
• Analyze technical activities and report trends.
• Provide technical service to architects and contractors.
• Review technical documents and assist on job sites.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Intermediate knowledge of Microsoft Office

Fluency in 2nd language

Team cooperation

Education

Associate's Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in Hartford, CT seeks a Technical Support Supervisor to oversee operations and provide guidance to technical service representatives. The role involves managing technical support, analyzing needs, and advising on material selection for construction applications.

Candidates must possess extensive experience in the construction industry, demonstrate strong supervisory skills, and be proficient in Microsoft Office.

The position supports building materials and entails a travel requirement of 25%.