Lead, Technical Service - Construction Materials

LATICRETE International; Pequabuck (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Pequabuck, Connecticut, seeks a Technical Service Supervisor to oversee technical support for building materials. The ideal candidate will have minimum 7 years in the construction industry and experience in managing technical service representatives.

This role entails supervising daily operations, providing technical support to customers, and ensuring quality service. Strong communication skills and knowledge of LATICRETE products are essential. The position includes a travel commitment of 25%.

Qualifications

• Minimum 7 years of experience in the construction industry.
• Minimum of 3 years in technical support of a building material or product.
• Detailed knowledge of LATICRETE product line.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage attendance, scheduling, and performance evaluations of staff.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Fluency in 2nd language

Intermediate knowledge of Microsoft Office

Education

Associates Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Job description

LATICRETE International, located in Pequabuck, Connecticut, seeks a Technical Service Supervisor to oversee technical support for building materials. The ideal candidate will have minimum 7 years in the construction industry and experience in managing technical service representatives.

This role entails supervising daily operations, providing technical support to customers, and ensuring quality service. Strong communication skills and knowledge of LATICRETE products are essential. The position includes a travel commitment of 25%.