Lead, Technical Service - Construction Materials

LATICRETE International; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International, located in Houston, Texas, is seeking a Technical Service Supervisor. This position involves supervising daily operations of technical service representatives and managing their performance. Candidates should have a minimum of 7 years of experience in the construction industry and specifically in technical support.

The ideal candidate will possess excellent communication skills, knowledge of construction methods, and a strong understanding of the LATICRETE product line. The role demands physical strength and intermediate computer skills, particularly in Microsoft Office and ERP systems.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum of 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Provide technical service to architects, contractors, and distributors.
• Manage technical service representatives' attendance and performance evaluations.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Intermediate Microsoft Office skills

Education

Associates Degree or equivalent work experience

Tools

ERP and CRM systems proficiency

Job description

LATICRETE International, located in Houston, Texas, is seeking a Technical Service Supervisor. This position involves supervising daily operations of technical service representatives and managing their performance. Candidates should have a minimum of 7 years of experience in the construction industry and specifically in technical support.

The ideal candidate will possess excellent communication skills, knowledge of construction methods, and a strong understanding of the LATICRETE product line. The role demands physical strength and intermediate computer skills, particularly in Microsoft Office and ERP systems.