Lead, Technical Service - Construction Materials

LATICRETE International; Colonial Hills (SC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International seeks a Technical Support Supervisor based in Colonial Hills, South Carolina. The role requires supervising technical service representatives and providing expert advice to architects and contractors on product applications.

Ideal candidates will have at least 7 years of experience in the construction industry and 3 years in technical support. Strong management skills are essential, along with knowledge of LATICRETE products and relevant software proficiency.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum of 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Provide technical service to architects, contractors, and distributors.
• Supervise the investigation and settlement of customer service complaints.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in 2nd language

Computer skills: Intermediate knowledge of Microsoft Office

Team cooperation

Education

Associates Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Job description

LATICRETE International seeks a Technical Support Supervisor based in Colonial Hills, South Carolina. The role requires supervising technical service representatives and providing expert advice to architects and contractors on product applications.

Ideal candidates will have at least 7 years of experience in the construction industry and 3 years in technical support. Strong management skills are essential, along with knowledge of LATICRETE products and relevant software proficiency.