Lead Switchboard & Dispatch Operator

Boston Medical Center; Brockton (MA); On-site; USD 22,000 - 33,000; Full time

Job summary

Boston Medical Center is seeking a Switchboard Operator (Lead) in Brockton, MA, for the Communications department. The role is 40 hours weekly, Monday–Friday morning shift, handling high-volume telephone answering, paging, and telecommunication services.

You will report to the Lead Operator and Director of Telecommunications, provide superior customer service, operate Xtend/Meridian systems, manage on-call schedules, and ensure accurate logs and messages while staying calm under pressure.

Qualifications

• High school diploma or GED.
• One year experience in a business or medical related field with heavy telephone usage.
• Customer service experience a must.
• Excellent interpersonal and communications skills.
• Ability to speak clearly and precisely.
• Excellent grammar.
• Flexibility in a fast paced hectic environment.
• Patience under pressure.
• Kindness and sensitivity to all the people we serve.

Responsibilities

• Performs telephone answering, paging and other telecommunication services utilizing the Meridian and Xtend systems.
• Performs telecommunications functions without requiring constant supervision.
• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).
• Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.
• Record and report telephone related problems to the Lead Technician.
• Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances.
• Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner.

Skills

Interpersonal skills

Clear speaking

Excellent grammar

Customer service

Patience under pressure

Education

High school diploma or GED

Job description

Boston Medical Center is seeking a Switchboard Operator (Lead) in Brockton, MA, for the Communications department. The role is 40 hours weekly, Monday–Friday morning shift, handling high-volume telephone answering, paging, and telecommunication services.

You will report to the Lead Operator and Director of Telecommunications, provide superior customer service, operate Xtend/Meridian systems, manage on-call schedules, and ensure accurate logs and messages while staying calm under pressure.