Medical Center Switchboard & Paging Dispatcher

St. Elizabeth's Medical Center; Boston (MA); In loco; USD 22.000 - 33.000; Tempo pieno

Descrizione del lavoro

St. Elizabeth's Medical Center is seeking a Switchboard Operator for an evening shift in Brighton, MA. The role supports telecommunication services, paging, and patient information with a focus on courteous, efficient call handling.

Responsibilities include operating Xtend system, directing calls, and maintaining logs. Minimum one year of relevant experience and strong communication skills are required for this essential front-line position.

Competenze

• Minimum one year experience in a business or medical related field with heavy telephone usage.
• Experience performing telephone operator or call director duties preferred.
• Customer service experience required.

Mansioni

• Provide superior customer service to internal and external clients and patients.
• Operate the computerized telephone/paging system (Xtend) and input data accurately.
• Answer and direct a high volume of calls clearly, politely, and professionally.
• Manage paging for medical staff, update messages, and maintain telephone logs.
• Respond to and process Interpreter Services requests and TDD calls.
• Act as Security Dispatch and Patient Information during off-hours as needed.

Conoscenze

Telephone operator

Customer service

Interpersonal communication

Clear spoken communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

St. Elizabeth's Medical Center is seeking a Switchboard Operator for an evening shift in Brighton, MA. The role supports telecommunication services, paging, and patient information with a focus on courteous, efficient call handling.

Responsibilities include operating Xtend system, directing calls, and maintaining logs. Minimum one year of relevant experience and strong communication skills are required for this essential front-line position.