Healthcare Switchboard Lead

Brown University Health; Taunton (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Brown University Health in Taunton, MA is seeking a dedicated Switchboard Operator to manage incoming calls, screen and direct them to physicians, staff and administrators, and maintain accurate messages per clinic guidelines.

Responsibilities include opening/closing the switchboard, paging staff, announcing emergencies, assisting other departments, and ensuring courteous, efficient service. A high school diploma and at least one year of switchboard experience in health care are required.

Qualifications

• High school diploma.
• Minimum of one year experience in switchboard operations, preferably in health care setting.
• Knowledge of clinic policies and procedures related to switchboard operations.

Responsibilities

• Opens/closes switchboard following standard procedure.
• Screens all calls and directs appropriately to physicians, staff and administrators.
• Takes messages with timeliness in mind.
• Places return calls as requested.
• Pages staff and makes announcements as directed.
• Announces emergencies following clinic protocol.
• Assists other departments as directed.
• Demonstrates current competencies applicable to job position.

Skills

Screening calls

Directing calls

Customer service

Pleasant communication

Front-line teamwork

Education

High school diploma

Tools

Switchboard equipment

Job description

Brown University Health in Taunton, MA is seeking a dedicated Switchboard Operator to manage incoming calls, screen and direct them to physicians, staff and administrators, and maintain accurate messages per clinic guidelines.

Responsibilities include opening/closing the switchboard, paging staff, announcing emergencies, assisting other departments, and ensuring courteous, efficient service. A high school diploma and at least one year of switchboard experience in health care are required.