Lead Support Contract Manager - Building Automation

RoviSys Building Technologies; Holly Springs (NC); On-site; USD 85,000 - 125,000; Full time

Job summary

RoviSys Building Technologies in the United States is seeking a Support Contract Manager to lead customer support contracts from inception to completion, directing a team of support specialists and engineers within the Building Automation group, ensuring clarity of scope and alignment with customer expectations.

The role focuses on managing financials, forecasting resources, invoicing, procurement, and drafting change orders, while mitigating risks, enforcing quality plans, and coordinating with

Qualifications

• 3–5 years of leadership experience in contract/project management or technical lead.
• Experience organizing, scheduling, and leading meetings with internal teams and customers.
• Basic understanding of HVAC systems in large building automation systems.
• Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.
• Basic understanding of instrumentation and control valves for HVAC systems.
• Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus.
• Onsite commissioning experience is a plus.

Responsibilities

• Accountable for contract margins and steps to improve financial health of the project.
• Establish schedule for support tasks and monitor progress toward completion.
• Forecast resources for contracts.
• Review potential risks and mitigation strategies.
• Present Schedule, Scope, and Resource Plan to divisional Director/Group Manager.
• Manage financials including contract reporting, monthly invoicing, and change orders.
• Enforce quality plans and monitor quality throughout the contract lifecycle.
• Serve as primary commercial contact for customers.
• Manage large or multiple concurrent contracts.
• Identify causes of deviations from the plan and recommend corrective actions.
• Negotiate Terms & Conditions with customers.
• Provide technical guidance to the support team.
• Enforce engineering standards.
• Contribute to development of contract management tools.
• Demonstrate strong communication, planning, organization, leadership, and motivation skills.
• Balance contract finances, customer satisfaction, and team development.

Skills

Leadership experience

Contract management

Meeting facilitation

HVAC knowledge

Operations awareness

Tools

Microsoft Office

Microsoft Project

Job description

RoviSys Building Technologies in the United States is seeking a Support Contract Manager to lead customer support contracts from inception to completion, directing a team of support specialists and engineers within the Building Automation group, ensuring clarity of scope and alignment with customer expectations.

The role focuses on managing financials, forecasting resources, invoicing, procurement, and drafting change orders, while mitigating risks, enforcing quality plans, and coordinating with