Support Contract Manager

RoviSys Company; Holly Springs, Northern (NC, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

RoviSys Building Technologies is seeking a Support Contract Manager to lead our building automation support contracts from inception to completion. You will supervise a team of support specialists and engineers, manage financials, invoicing, procurement, and change orders, and coordinate with customers.

The role requires 3–5 years of leadership in contract or project management, plus experience organizing meetings with internal teams and customers.

Qualifications

• 3–5 years of leadership in contract or project management.
• Experience organizing, scheduling, and leading meetings with internal teams and customers.
• Proficiency in Microsoft Office and project management tools.
• Basic HVAC and building automation knowledge.

Responsibilities

• Manage contract margins and improve financial health.
• Set schedules for support tasks and monitor progress.
• Forecast contract resources accurately.
• Review risks and mitigation strategies.
• Present plans to divisional leadership.
• Handle invoicing, cost projections, and change orders.
• Ensure quality plans and contract lifecycle oversight.
• Serve as primary commercial contact for customers.
• Manage large or multiple contracts.
• Negotiate terms and conditions.
• Provide technical guidance to support team.
• Enforce engineering standards.
• Develop tools to aid contract management.
• Demonstrate leadership and communication skills.
• Balance contract finances, customer satisfaction, and team development.

Skills

Leadership experience

Contract management

Meeting facilitation

Customer coordination

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

Overview

RoviSys Building Technologies is looking for a Support Contract Manager for our growing Building Automation team. SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials, reporting, invoicing, procurement, drafting change orders, and coordination with customers.

Responsibilities

• Accountable for contract margin and takes steps to increase the financial health of the project.
• Establish schedule for support tasks and carefully monitors progress towards completion.
• Accurately forecasting resources of their contracts.
• Review and monitor potential sources of risk and strategies for mitigation.
• Presents Support Schedule, Scope, and Resource Plan to divisional Director/Group Manager.
• Responsible for financials including but not limited to:
  • Contract Financial Reporting
    • Cost projections/cash flow reporting
  • Monthly Invoicing
  • Quantify and draft change orders
• Enforces quality plans and monitors work for quality throughout the contract lifecycle.
• Serves as the primary commercial contact for customers.
• Manages large support agreements and/or multiple concurrent contracts.
• Determine causes of deviations from the support plan or schedule and the recommended corrective actions.
• Capable of negotiating Terms & Conditions with customers.
• Provide technical guidance to support team when required.
• Enforce use of engineering standards.
• Contributes to development of tools that facilitate contract management.
• Demonstrates excellent communications, planning, organization, leadership, and motivation skills.
• Demonstrates the ability to balance contract finances, customer satisfaction, and team development.

Qualifications

• At least 3-5 years of leadership experience – contract/project management or technical lead
• Experience organizing, scheduling, and leading meetings with internal teams and customers
• Microsoft Office (Word and Excel)
• Microsoft Project
• Basic understanding of HVAC systems in large building automation systems.
• Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.
• Basic understanding of instrumentation and control valves for HVAC systems.

• Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus

• Onsite commissioning experience is a plus.