Lead Store Associate: Generous PTO & Customer Experience

Curaleaf Holdings, Inc.; Lakeland, Northern (FL, KY); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf Holdings, Inc. in Lakeland seeks a Lead Store Associate to deliver exceptional customer experiences and guide a front‑line team. You’ll act as a brand ambassador, drive performance, and ensure a welcoming, compliant store environment.

You’ll open/close duties, verify IDs, manage POS profiles, and support inventory integrity. Leadership, 1+ year customer-facing experience, and a 6+ month retail leadership track are expected.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• Minimum 1 year of experience in a customer-facing or sales environment.
• Minimum 1 year of experience using POS systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate with proven performance.
• Strong leadership and team-building skills with coaching ability.
• Familiarity with SOPs, safety protocols, and loss prevention practices.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and in a team on a high-volume, compliance-driven setting.
• Availability for evenings, weekends, holidays, and some overnights.

Responsibilities

• Deliver exceptional customer experiences and guide your team.
• Serve as a brand ambassador and drive performance in retail operations.
• Lead opening and closing duties, including cash reconciliation and daily huddles.
• Verify IDs, maintain accurate POS profiles, and ensure inventory accuracy.
• Lead inventory counts and participate in overnight audits.
• Promote a welcoming, compliant, and high-performing store environment.
• Provide real-time coaching and feedback to drive team performance.
• Support store leadership and adapt to business needs across all stations.

Skills

Customer service

Leadership

Sales

POS experience

Cash handling

Team coaching

Multitasking

Problem solving

Communication

Attention to detail

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf Holdings, Inc. in Lakeland seeks a Lead Store Associate to deliver exceptional customer experiences and guide a front‑line team. You’ll act as a brand ambassador, drive performance, and ensure a welcoming, compliant store environment.

You’ll open/close duties, verify IDs, manage POS profiles, and support inventory integrity. Leadership, 1+ year customer-facing experience, and a 6+ month retail leadership track are expected.