Lead Store Associate: Customer Experience & Team Leadership

Curaleaf; Brandon (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Curaleaf is seeking a Lead Store Associate in Brandon, FL to oversee daily retail operations and guide a team in delivering premium customer experiences. You’ll coach staff, drive sales through consultative selling, and ensure compliance with SOPs and safety protocols while maintaining a welcoming store environment.

You will open/close the store, verify IDs, manage POS profiles, and support inventory accuracy. This role emphasizes leadership, guest engagement, and a high-performing team culture.

Qualifications

• Experience in home retail, cannabis retail, or customer service environments.
• Ability to coach a team and drive sales while maintaining service standards.
• Strong communication and interpersonal skills for guest interactions and team leadership.

Responsibilities

• Lead by example to deliver exceptional customer service and guide the team.
• Provide personalized product recommendations and guidance to guests.
• Drive consultative selling and upsell opportunities on the floor.
• Enroll guests in rewards programs and capture insights to improve experiences.
• Resolve guest concerns with empathy and professionalism, turning challenges into trust.
• Maintain a safe, clean, compliant store environment and ensure smooth operations.

Skills

Customer service

Leadership

Sales

Communication

Education

Retail experience

Tools

POS system

Job description

Curaleaf is seeking a Lead Store Associate in Brandon, FL to oversee daily retail operations and guide a team in delivering premium customer experiences. You’ll coach staff, drive sales through consultative selling, and ensure compliance with SOPs and safety protocols while maintaining a welcoming store environment.

You will open/close the store, verify IDs, manage POS profiles, and support inventory accuracy. This role emphasizes leadership, guest engagement, and a high-performing team culture.