Lead Store Associate: Customer Experience & Training

Curaleaf; Town of Florida (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

PTO

Life/Disability Insurance

Community involvement

Referral bonuses

Job summary

Curaleaf West Palm Beach is hiring a Lead Store Associate to guide a retail team and deliver exceptional customer experiences. You’ll act as a brand ambassador, coach staff, and ensure compliant, high-performing store operations.

You’ll lead by example, drive consultative selling, enroll guests in rewards, manage cash handling, inventory, and daily KPIs while promoting a welcoming, inclusive environment for guests and teammates.

Qualifications

• Minimum 1 year of experience in a customer-facing or sales environment.
• Experience with POS systems and cash handling.
• Retail leadership experience of at least 6 months.
• 21 years of age or older.
• High school diploma or GED required.

Responsibilities

• Lead by example to create a welcoming environment and coach your team to deliver exceptional service.
• Empower associates to build customer relationships through product guidance.
• Drive consultative selling and upselling on the floor.
• Encourage guests to enroll in rewards programs and capture feedback.
• Maintain compliance with SOPs, safety policies, and inventory controls.
• Open and close store duties, cash reconciliation, and POS accuracy.
• Lead inventory counts and support overnight audits.
• Ensure a clean, organized, guest-ready store environment.

Skills

Leadership

Customer service

Communication

POS/Cash handling

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf West Palm Beach is hiring a Lead Store Associate to guide a retail team and deliver exceptional customer experiences. You’ll act as a brand ambassador, coach staff, and ensure compliant, high-performing store operations.

You’ll lead by example, drive consultative selling, enroll guests in rewards, manage cash handling, inventory, and daily KPIs while promoting a welcoming, inclusive environment for guests and teammates.