Lead Store Associate: Customer Experience & Training

Curaleaf

Town of Florida (NY)

On-site

USD 21,000 - 28,000

Full time

3 days ago
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Benefits offered by this job

Competitive pay
PTO
Life/Disability Insurance
Community involvement
Referral bonuses

Job summary

Curaleaf West Palm Beach is hiring a Lead Store Associate to guide a retail team and deliver exceptional customer experiences. You’ll act as a brand ambassador, coach staff, and ensure compliant, high-performing store operations.

You’ll lead by example, drive consultative selling, enroll guests in rewards, manage cash handling, inventory, and daily KPIs while promoting a welcoming, inclusive environment for guests and teammates.

Qualifications

  • Minimum 1 year of experience in a customer-facing or sales environment.
  • Experience with POS systems and cash handling.
  • Retail leadership experience of at least 6 months.
  • 21 years of age or older.
  • High school diploma or GED required.

Responsibilities

  • Lead by example to create a welcoming environment and coach your team to deliver exceptional service.
  • Empower associates to build customer relationships through product guidance.
  • Drive consultative selling and upselling on the floor.
  • Encourage guests to enroll in rewards programs and capture feedback.
  • Maintain compliance with SOPs, safety policies, and inventory controls.
  • Open and close store duties, cash reconciliation, and POS accuracy.
  • Lead inventory counts and support overnight audits.
  • Ensure a clean, organized, guest-ready store environment.

Skills

Leadership
Customer service
Communication
POS/Cash handling
Teamwork

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf West Palm Beach is hiring a Lead Store Associate to guide a retail team and deliver exceptional customer experiences. You’ll act as a brand ambassador, coach staff, and ensure compliant, high-performing store operations.

You’ll lead by example, drive consultative selling, enroll guests in rewards, manage cash handling, inventory, and daily KPIs while promoting a welcoming, inclusive environment for guests and teammates.

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