Store Lead: Customer Experience & Operations

Curaleaf; Brandon (FL); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Career Growth Opportunities

Competitive Pay and Benefits

Generous PTO and Parental Leave

401(K) Retirement Plan

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf is seeking a Lead Store Associate in Brandon, FL to lead store operations, coach the team, and deliver exceptional guest experiences. You’ll drive selling, compliance, and loyalty programs while maintaining a welcoming, compliant store environment.

You’ll manage opening/closing, cash handling, inventory, and POS profiles, ensuring regulatory SOPs are followed. The role requires 21+, HS diploma, and retail leadership experience.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or General Educational Development (GED) certificate.
• A minimum of 1 year of experience in a customer‑facing or sales environment.
• A minimum of 1 year of experience using point‑of‑sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands‑on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multi‑tasking with the ability to quickly pivot to other tasks
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and the ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• The ability to maintain a solution‑driven mindset when dealing with upset customers.
• Strong conflict resolution skills and the ability to handle high‑stress situations.
• Ability to support store leadership by taking initiative and a proactive approach
• Ability to work across all stations within the store, based on business needs.

Responsibilities

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.

Skills

Leadership

Customer service

POS systems

Cash handling

Team training

Communication

Problem solving

Teamwork

Flexibility

Time management

Tech proficiency

Attention to detail

Conflict resolution

Independent work

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf is seeking a Lead Store Associate in Brandon, FL to lead store operations, coach the team, and deliver exceptional guest experiences. You’ll drive selling, compliance, and loyalty programs while maintaining a welcoming, compliant store environment.

You’ll manage opening/closing, cash handling, inventory, and POS profiles, ensuring regulatory SOPs are followed. The role requires 21+, HS diploma, and retail leadership experience.