Lead Store Associate New 846 E Brandon Blvd Brandon, FL

Curaleaf; Brandon (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Curaleaf is seeking a Lead Store Associate in Brandon, FL to oversee daily retail operations and guide a team in delivering premium customer experiences. You’ll coach staff, drive sales through consultative selling, and ensure compliance with SOPs and safety protocols while maintaining a welcoming store environment.

You will open/close the store, verify IDs, manage POS profiles, and support inventory accuracy. This role emphasizes leadership, guest engagement, and a high-performing team culture.

Qualifications

• Experience in home retail, cannabis retail, or customer service environments.
• Ability to coach a team and drive sales while maintaining service standards.
• Strong communication and interpersonal skills for guest interactions and team leadership.

Responsibilities

• Lead by example to deliver exceptional customer service and guide the team.
• Provide personalized product recommendations and guidance to guests.
• Drive consultative selling and upsell opportunities on the floor.
• Enroll guests in rewards programs and capture insights to improve experiences.
• Resolve guest concerns with empathy and professionalism, turning challenges into trust.
• Maintain a safe, clean, compliant store environment and ensure smooth operations.

Skills

Customer service

Leadership

Sales

Communication

Education

Retail experience

Tools

POS system

Job description

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Lead Store Associate

Type of Work: Full-Time
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Starting Hourly Pay Rate:$17.50/hr
Location: 846 E Brandon Blvd, Brandon, FL 33511

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

What You’ll Do:

Customer Experience & People

Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.

Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.

Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.

Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.

Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.

Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

Execute opening and closing duties, including daily huddles and cash reconciliation.

Verify customer IDs and maintain accurate POS profiles.

Ensure inventory integrity through precise transaction processing and order fulfillment.

Lead inventory counts and participate in overnight audits.

Maintain a clean, organized, and guest-ready store environment.

Uphold compliance with SOPs, safety protocols, and state regulations.

Achieve daily KPI goals through consultative selling and upselling strategies.

Reinforce customer purchase decisions and highlight complementary products.

Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

Guide and support store associates in daily operations.

Lead by example in customer service and operational excellence