Lead Stock & Fulfillment (Omni-Channel)

Williams-Sonoma, Inc.; Wauwatosa (WI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment role to model and coach how to connect with customers, sell the lifestyle of the brand, and provide exceptional service.

You will uphold operational standards to protect the brand image and assist management in maximizing performance and productivity. The role emphasizes Omni/fulfillment operations, stockroom standards, and coaching practices to improve efficiency while ensuring guest satisfaction across channels.

Qualifications

• 1-3 years retail sales experience with management experience preferred
• 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities)
• Must be able to be mobile on the sales floor for extended periods and lift up to 75 lbs.

Responsibilities

• Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution
• Executes customer fulfillment across all channels leveraging services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure profitability and brand image
• Models, trains and coaches productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards
• Manages shipping and processing stations, product staging areas and supplies for efficient receipt and packing of merchandise
• Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to minimize loss/shrink
• Maintains an environment where associates are treated fairly and with dignity and respect per People First Philosophy

Skills

Retail leadership

Customer service

Communication

Team coaching

Job description

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment role to model and coach how to connect with customers, sell the lifestyle of the brand, and provide exceptional service.

You will uphold operational standards to protect the brand image and assist management in maximizing performance and productivity. The role emphasizes Omni/fulfillment operations, stockroom standards, and coaching practices to improve efficiency while ensuring guest satisfaction across channels.