Fulfillment Lead - Inventory, Stock & Store Ops

Pottery Barn Kids; Edina (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental & vision

Career opportunities

Online learning

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment to model customer engagement and uphold our brand standards across omni-channel fulfillment. You will coach teammates, optimize inventory handling, and ensure accurate receiving, packaging and shipping while protecting the brand's image.

You will collaborate with the leadership team to drive productivity, establish routines, and deliver exceptional service in a dynamic retail environment.

Qualifications

• 1-3 years retail sales experience with management experience preferred
• 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities)
• Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal actions and examples

Responsibilities

• Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution
• Executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability and the image of the Brand
• Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards
• Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise
• Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns, RTV)
• Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Retail sales

Management experience

Stockroom experience

Job description

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment to model customer engagement and uphold our brand standards across omni-channel fulfillment. You will coach teammates, optimize inventory handling, and ensure accurate receiving, packaging and shipping while protecting the brand's image.

You will collaborate with the leadership team to drive productivity, establish routines, and deliver exceptional service in a dynamic retail environment.