Fulfillment Lead: Stock & Omnichannel Ops

Williams-Sonoma; Wrentham (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health benefits

Dental insurance

Vision insurance

Career development

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment responsible for empowering teams to meet customer needs across omni channels while upholding the brand image. You will coach associates, manage stockrooms, and drive efficient fulfillment.

The role emphasizes leadership, communication, and adherence to People First values, with full-time availability and both in-store and online coordination.

Qualifications

• Strong communication, organizational and leadership skills.
• Proven ability to motivate and influence others.
• Background check required for employment.
• Retail management experience preferred.

Responsibilities

• Oversees Back of House operations: Omni/fulfillment, receiving, shipping, inventory, stockroom standards.
• Executes customer fulfillment across all channels ensuring profitability and brand image.
• Models and coaches productivity, design crew conversion, packing and stockroom standards.
• Manages shipping stations, staging areas and supplies for efficient processing.
• Performs audits to reduce loss and shrink and maintain disciplinares.
• Maintains fair treatment of associates per People First Philosophy.

Skills

Effective communication

Leadership

Organizational skills

Team motivation

Job description

Williams-Sonoma, Inc. is seeking a Lead, Stock/Fulfillment responsible for empowering teams to meet customer needs across omni channels while upholding the brand image. You will coach associates, manage stockrooms, and drive efficient fulfillment.

The role emphasizes leadership, communication, and adherence to People First values, with full-time availability and both in-store and online coordination.