Lead Spa Concierge — Front Desk & VIP Experience Leader

Woodhouse Spa - Highland Park, IL; Highland Park (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Job summary

Woodhouse Spa – Highland Park is looking for a founding Lead Spa Concierge to set up the front desk from scratch and shape how the team greets guests. You will partner daily with the Spa Director to ensure the first and last impression reflects our luxury brand.

You will lead front desk operations, coordinate guest experiences, and drive VIP requests while maintaining a high standard of customer service and brand adherence.

Qualifications

• Leadership experience in front-office or similar role.
• Previous customer service and reservations experience.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Proficient in MS Office and POS systems.
• Willingness to work holidays and weekends.

Responsibilities

• Run front desk operations, guest check-in/out, and communications.
• Greet guests warmly and coordinate VIP events and requests.
• Answer and direct calls; manage messages.
• Escort guests to lounges and treatment areas.
• Provide spa tours and refreshments as needed.
• Maintain room and facility cleanliness; supervise mail and gift cards.
• Support Spa Director with administrative tasks and closing procedures.
• Ensure policies are followed and staff information kept up-to-date.

Skills

Leadership

Customer service

Telephone reservations

Verbal communication

Time management

Organizational skills

Computer skills

POS systems

Sales-driven

Attendance

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

PowerPoint

POS platforms

Job description

Woodhouse Spa – Highland Park is looking for a founding Lead Spa Concierge to set up the front desk from scratch and shape how the team greets guests. You will partner daily with the Spa Director to ensure the first and last impression reflects our luxury brand.

You will lead front desk operations, coordinate guest experiences, and drive VIP requests while maintaining a high standard of customer service and brand adherence.