Founding Spa Concierge & Front Desk Leader

Woodhouse Spa - Cedar Park; Miami (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid training

Discounts on services and products

Staff lounge facility

Garage parking

401(k)

Free uniforms

Paid time off

Training & development

Company parties

Job summary

Woodhouse Highland Park is seeking a founding Lead Spa Concierge to establish the front desk from day one. You will shape guest greetings, care, and daily operations alongside the Spa Director, and help lead a premium guest experience at a luxury spa brand.

You will align with Woodhouse standards, participate in training, and contribute to a high-performance, guest-centric team in a fast-paced environment. This role offers growth opportunities within a national spa network.

Qualifications

• High school diploma or equivalent required.
• Leadership or front-office operations experience preferred.
• Customer service and telephone reservations experience a must.

Responsibilities

• Run front desk operations including guest check-in/check-out and communications.
• Lead the team by example; greet guests and coordinate VIP events.
• Handle calls, messages, and distribute information to staff.
• Escort guests between check-in, lounges, and treatment rooms.
• Provide spa tours and refreshments to guests during visits.
• Maintain VIP and quiet room cleanliness and readiness.
• Manage mail, packages, and gift card sales.
• Support Spa Director with daily administrative tasks and closing procedures.
• Ensure policies are communicated to the team and followed.

Skills

Leadership

Customer service

Verbal communication

Time management

Organizational skills

Computer skills

Sales goals

Professionalism

Education

High school diploma or equivalent

Tools

POS platforms

Excel

Word

Outlook

PowerPoint

Job description

Woodhouse Highland Park is seeking a founding Lead Spa Concierge to establish the front desk from day one. You will shape guest greetings, care, and daily operations alongside the Spa Director, and help lead a premium guest experience at a luxury spa brand.

You will align with Woodhouse standards, participate in training, and contribute to a high-performance, guest-centric team in a fast-paced environment. This role offers growth opportunities within a national spa network.