Spa Concierge

Woodhouse Spa - Highland Park, IL; Highland Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Paid time off

Paid training and development

Employee discounts

Garage parking

Job summary

Woodhouse Spa - Highland Park is opening its first North Shore location, and we’re seeking the founding Lead Spa Concierge. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director daily.

You’ll own front desk operations, retail and guest experience, greet guests, manage check-in/out, coordinate VIP events, tours, and refreshments, and ensure private rooms are ready. This flagship role offers growth with the brand.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role or front-office operations is a plus.
• Customer service, hospitality, or reservations experience is beneficial.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Proficiency with Word, Excel, Outlook, PowerPoint, and POS systems.
• Basic accounting for daily closing procedures.
• Ability to stay professional in a fast-paced environment.

Responsibilities

• Manage front desk operations, retail, and guest experience from arrival to departure.
• Greet guests promptly and provide an exceptional experience, supporting VIP events and special requests.
• Handle calls, messages, and communications; manage check-in/out procedures.
• Escort guests through the spa and assist with tours and refreshments.
• Maintain accurate guest information, appointments, and records.
• Support daily opening/closing procedures and emergency procedures.

Skills

Front desk operations

Guest experience

Customer service

Verbal communication

Time management

Organizational skills

Computer skills

POS systems

Basic accounting

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

PowerPoint

POS platforms

Job description

Benefits:

• 401(k)
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

What’s In It For You

• Competitive hourly pay
• 401(k) retirement plan
• Paid time off
• Paid training and development — Woodhouse protocols, systems training, and a real path into spa leadership
• Generous discounts on spa services and products
• A back-of-house built for the team — large, beautifully designed staff lounge with a full kitchen and a private room to reset on your break
• Garage parking

Be Part of Something New on Chicago’s North Shore

Woodhouse Spa is a luxury day spa brand with more than 100 locations nationwide — and we’re bringing it to the North Shore for the first time. As our founding Lead Spa Concierge, you own the first and last impression every guest has of us. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director every day. The owners work in the spa day to day as true partners, not a distant corporate office.

What You’ll Do

• Front desk operations, retail, and guest experience: guest appointments, check-in and check-out, and all internal and external communications and Retail.
• Greet every guest promptly and graciously, read their true needs, and deliver an exceptional experience, support VIP events and special guest requests.
• Answer and direct incoming calls; take and distribute messages accurately
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience.
• Ensure the VIP and quiet rooms are clean and tidy at all times.
• Manage mail, packages, and online gift card sales
• Keep guest and staff contact information and appointments accurate
• Support daily closing or opening procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development
• Be a steward of the Woodhouse brand and Woodhouse standards

What We’re Looking For

• High school diploma or equivalent
• Experience in a similar role or in front-office operations a plus
• Previous customer service, telephone reservations, or hospitality experience a plus
• Excellent verbal communication and interpersonal skills
• Strong time management and organizational skills
• Excellent computer skills — Word, Excel, Outlook, PowerPoint, and point-of-sale platforms
• Basic accounting skills for daily closing procedures
• Able to pivot and stay professional in a fast-paced environment
• Regular, consistent attendance and flexibility to work holidays and weekends.

Physical Requirements

• Able to stand and bend over for extended periods
• Able to lift up to 45 lbs.

Why Woodhouse Highland Park

National brand, local ownership — the systems and reputation of an established franchise, with owners invested in this location’s success. First-mover opportunity — be the founding Lead Concierge at the first Woodhouse on the North Shore and build the front-of-house from day one. Room to grow — as the flagship location, this role sits closest to leadership; as you excel, opportunity follows.

Must comply with all company policies and procedures. Other duties may be assigned.

Woodhouse Spa – Highland Park is an Equal Opportunity Employer.