Founding Spa Concierge: Front Desk & VIP Experience

Woodhouse Spa - Highland Park, IL; Highland Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Paid time off

Paid training and development

Employee discounts

Garage parking

Job summary

Woodhouse Spa - Highland Park is opening its first North Shore location, and we’re seeking the founding Lead Spa Concierge. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director daily.

You’ll own front desk operations, retail and guest experience, greet guests, manage check-in/out, coordinate VIP events, tours, and refreshments, and ensure private rooms are ready. This flagship role offers growth with the brand.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role or front-office operations is a plus.
• Customer service, hospitality, or reservations experience is beneficial.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Proficiency with Word, Excel, Outlook, PowerPoint, and POS systems.
• Basic accounting for daily closing procedures.
• Ability to stay professional in a fast-paced environment.

Responsibilities

• Manage front desk operations, retail, and guest experience from arrival to departure.
• Greet guests promptly and provide an exceptional experience, supporting VIP events and special requests.
• Handle calls, messages, and communications; manage check-in/out procedures.
• Escort guests through the spa and assist with tours and refreshments.
• Maintain accurate guest information, appointments, and records.
• Support daily opening/closing procedures and emergency procedures.

Skills

Front desk operations

Guest experience

Customer service

Verbal communication

Time management

Organizational skills

Computer skills

POS systems

Basic accounting

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

PowerPoint

POS platforms

Job description

Woodhouse Spa - Highland Park is opening its first North Shore location, and we’re seeking the founding Lead Spa Concierge. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director daily.

You’ll own front desk operations, retail and guest experience, greet guests, manage check-in/out, coordinate VIP events, tours, and refreshments, and ensure private rooms are ready. This flagship role offers growth with the brand.