Founding Spa Concierge & Front Desk Leader

Woodhouse Spa - Highland Park; Highland Park (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Job summary

Woodhouse Spa - Highland Park seeks a founding Lead Spa Concierge to establish the front desk and shape guest experiences from day one. You’ll work closely with the Spa Director to set the tone for friendly welcomes, smooth check-ins, and seamless communications.

As the inaugural leader at this North Shore location, you’ll train the team, manage VIP requests, coordinate events, and ensure every guest enjoys a luxurious, personalized visit while upholding Woodhouse standards and policies.

Qualifications

• High school diploma or equivalent.
• Leadership experience in a front-office/guest services role.
• Experience with customer service and telephone reservations.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Proficient in Word, Excel, Outlook, PowerPoint, and POS platforms.
• Basic accounting for daily closing procedures.
• Comfortable meeting sales goals.
• Able to work holidays and weekends.
• Regular, consistent attendance.

Responsibilities

• Run front desk operations for guest appointments and check-in/out.
• Lead the team, greet guests, coordinate VIP events.
• Answer calls and distribute messages.
• Escort guests to lounges and treatment areas.
• Provide spa tours and refreshments.
• Ensure VIP/quiet rooms are clean.
• Manage mail, packages, and gift card sales.
• Communicate policies, delegate tasks, and follow up.
• Maintain guest and staff contact info.
• Support Spa Director with admin tasks and closing.
• Know emergency procedures and act as point of contact.
• Attend training and professional development.
• Uphold Woodhouse brand and standards.

Skills

Leadership

Customer service

Telephone reservations

Verbal communication

Time management

Organizational skills

Sales-minded

Professional under pressure

Attendance

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

POS systems

Job description

Woodhouse Spa - Highland Park seeks a founding Lead Spa Concierge to establish the front desk and shape guest experiences from day one. You’ll work closely with the Spa Director to set the tone for friendly welcomes, smooth check-ins, and seamless communications.

As the inaugural leader at this North Shore location, you’ll train the team, manage VIP requests, coordinate events, and ensure every guest enjoys a luxurious, personalized visit while upholding Woodhouse standards and policies.