Lead Spa Concierge

The Woodhouse Spas Corporation; Highland Park (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) plan

Paid time off

Paid training

Spa discounts

Staff lounge

Garage parking

Career development

Job summary

Woodhouse Spa Highland Park is seeking a founding Lead Spa Concierge to shape the front desk from day one, set greeting standards, and work with the Spa Director daily.

As a founding team member, you will own the guest experience, coordinate VIP events, manage reservations, and help build a luxury, high-touch environment with a strong brand presence on Chicago’s North Shore.

Qualifications

• High school diploma or equivalent required.
• Leadership experience in front-office operations or similar roles.
• Previous customer service and telephone reservations experience.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Excellent computer skills — Word, Excel, Outlook, PowerPoint, and POS platforms.
• Comfortable driving sales goals and initiatives.
• Able to pivot and stay professional in a fast-paced environment.

Responsibilities

• Run front desk operations and staff and Retail: guest appointments, check-in and check-out, and all internal and external communications and Retail.
• Lead the team by example - Greet every guest promptly and graciously, read their true needs, and deliver an exceptional experience, coordinate VIP events and special guest requests.
• Answer and direct incoming calls; take and distribute messages accurately
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience.
• Ensure the VIP and quiet rooms are clean and tidy at all times.
• Manage mail, packages, and online gift card sales
• Communicate policies and procedures to the team, delegate tasks, and follow up so nothing slips
• Keep guest and staff contact information and appointments accurate
• Support the Spa Director with administrative tasks and daily closing procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development
• Be a steward of the Woodhouse brand and Woodhouse standards

Skills

Leadership experience

Customer service

Reservations experience

Verbal communication

Time management

MS Office

POS familiarity

Flexible scheduling

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Excel

Outlook

Job description

Benefits:

• 401(k)
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

What’s In It For You

• Competitive hourly pay
• 401(k) retirement plan
• Paid time off
• Paid training and development — Woodhouse protocols, systems training, and a real path into spa leadership
• Generous discounts on spa services and products
• A back-of-house built for the team — large, beautifully designed staff lounge with a full kitchen and a private room to reset on your break
• Garage parking

Be Part of Something New on Chicago’s North Shore

Woodhouse Spa is a luxury day spa brand with more than 100 locations nationwide — and we’re bringing it to the North Shore for the first time. As our founding Lead Spa Concierge, you own the first and last impression every guest has of us. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director every day. The owners work in the spa day to day as true partners, not a distant corporate office.

What You’ll Do

• Run front desk operations and staff and Retail: guest appointments, check-in and check-out, and all internal and external communications and Retail.
• Lead the team by example - Greet every guest promptly and graciously, read their true needs, and deliver an exceptional experience, coordinate VIP events and special guest requests.
• Answer and direct incoming calls; take and distribute messages accurately
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience.
• Ensure the VIP and quiet rooms are clean and tidy at all times.
• Manage mail, packages, and online gift card sales
• Communicate policies and procedures to the team, delegate tasks, and follow up so nothing slips
• Keep guest and staff contact information and appointments accurate
• Support the Spa Director with administrative tasks and daily closing procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development
• Be a steward of the Woodhouse brand and Woodhouse standards

What We’re Looking For

• High school diploma or equivalent
• Leadership experience in a similar role or in front-office operations
• Previous customer service and telephone reservations experience
• Excellent verbal communication and interpersonal skills
• Strong time management and organizational skills
• Excellent computer skills — Word, Excel, Outlook, PowerPoint, and point-of-sale platforms
• Basic accounting skills for daily closing procedures
• Comfortable driving sales goals and initiatives
• Able to pivot and stay professional in a fast-paced environment
• Regular, consistent attendance and flexibility to work holidays and weekends.

Physical Requirements

• Able to stand and bend over for extended periods
• Able to lift up to 45 lbs.

Why Woodhouse Highland Park

National brand, local ownership — the systems and reputation of an established franchise, with owners invested in this location’s success.
First-mover opportunity — be the founding Lead Concierge at the first Woodhouse on the North Shore and build the front-of-house from day one.
Room to grow — as the flagship location, this role sits closest to leadership; as you excel, opportunity follows.

Must comply with all company policies and procedures. Other duties may be assigned.

Woodhouse Spa – Highland Park is an Equal Opportunity Employer.