Lead Spa Concierge

Woodhouse Spa - Highland Park, IL; Highland Park (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Job summary

Woodhouse Spa – Highland Park is looking for a founding Lead Spa Concierge to set up the front desk from scratch and shape how the team greets guests. You will partner daily with the Spa Director to ensure the first and last impression reflects our luxury brand.

You will lead front desk operations, coordinate guest experiences, and drive VIP requests while maintaining a high standard of customer service and brand adherence.

Qualifications

• Leadership experience in front-office or similar role.
• Previous customer service and reservations experience.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Proficient in MS Office and POS systems.
• Willingness to work holidays and weekends.

Responsibilities

• Run front desk operations, guest check-in/out, and communications.
• Greet guests warmly and coordinate VIP events and requests.
• Answer and direct calls; manage messages.
• Escort guests to lounges and treatment areas.
• Provide spa tours and refreshments as needed.
• Maintain room and facility cleanliness; supervise mail and gift cards.
• Support Spa Director with administrative tasks and closing procedures.
• Ensure policies are followed and staff information kept up-to-date.

Skills

Leadership

Customer service

Telephone reservations

Verbal communication

Time management

Organizational skills

Computer skills

POS systems

Sales-driven

Attendance

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

PowerPoint

POS platforms

Job description

Benefits:

• 401(k)
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

What’s In It For You

• Competitive hourly pay
• 401(k) retirement plan
• Paid time off
• Paid training and development — Woodhouse protocols, systems training, and a real path into spa leadership
• Generous discounts on spa services and products
• A back-of-house built for the team — large, beautifully designed staff lounge with a full kitchen and a private room to reset on your break
• Garage parking

Be Part of Something New on Chicago’s North Shore

Woodhouse Spa is a luxury day spa brand with more than 100 locations nationwide — and we’re bringing it to the North Shore for the first time. As our founding Lead Spa Concierge, you own the first and last impression every guest has of us. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director every day. The owners work in the spa day to day as true partners, not a distant corporate office.

What You’ll Do

• Run front desk operations and staff and Retail: guest appointments, check-in and check-out, and all internal and external communications and Retail.
• Lead the team by example - Greet every guest promptly and graciously, read their true needs, and deliver an exceptional experience, coordinate VIP events and special guest requests.
• Answer and direct incoming calls; take and distribute messages accurately
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience.
• Ensure the VIP and quiet rooms are clean and tidy at all times.
• Manage mail, packages, and online gift card sales
• Communicate policies and procedures to the team, delegate tasks, and follow up so nothing slips
• Keep guest and staff contact information and appointments accurate
• Support the Spa Director with administrative tasks and daily closing procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development
• Be a steward of the Woodhouse brand and Woodhouse standards

What We’re Looking For

• High school diploma or equivalent
• Leadership experience in a similar role or in front-office operations
• Previous customer service and telephone reservations experience
• Excellent verbal communication and interpersonal skills
• Strong time management and organizational skills
• Excellent computer skills — Word, Excel, Outlook, PowerPoint, and point-of-sale platforms
• Basic accounting skills for daily closing procedures
• Comfortable driving sales goals and initiatives
• Able to pivot and stay professional in a fast-paced environment
• Regular, consistent attendance and flexibility to work holidays and weekends.

Physical Requirements

• Able to stand and bend over for extended periods
• Able to lift up to 45 lbs.

Why Woodhouse Highland Park

National brand, local ownership — the systems and reputation of an established franchise, with owners invested in this location’s success.
First-mover opportunity — be the founding Lead Concierge at the first Woodhouse on the North Shore and build the front-of-house from day one.
Room to grow — as the flagship location, this role sits closest to leadership; as you excel, opportunity follows.

Must comply with all company policies and procedures. Other duties may be assigned.

Woodhouse Spa – Highland Park is an Equal Opportunity Employer.