Lead Shift Manager – Elevate Guest Experience

Long John Silver's; Florissant (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

Long John Silver's in Florissant, MO, is seeking a motivated Shift Manager to lead our crew and deliver outstanding guest experiences. You will ensure 100% guest satisfaction, manage staffing, and uphold food safety, quality, and clean operations while driving profitability through smart waste control and efficient scheduling.

The role requires at least 3 months of team-member experience, 18+ years old, a High School Diploma or equivalent, and completion of Shift Manager Training.

Qualifications

• High school diploma or equivalent required.
• Must be 18+ and have reliable transportation.
• Minimum 3 months’ experience as a team member.
• Must complete Shift Manager Training.
• Ability to work in a fast-paced environment.
• Strong customer service and teamwork mindset.
• Ability to read safety and operation manuals.

Responsibilities

• Guarantees 100% guest satisfaction and resolves concerns promptly.
• Inspires and motivates crew and management to exceed performance.
• Leads team in collecting and acting on VOC feedback.
• Maintains proper staffing to meet guest service needs.
• Ensures food safety, quality, and proper storage.
• Drives profitability by managing waste and projections.
• Creates a welcoming, bell-ringing guest experience.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver's in Florissant, MO, is seeking a motivated Shift Manager to lead our crew and deliver outstanding guest experiences. You will ensure 100% guest satisfaction, manage staffing, and uphold food safety, quality, and clean operations while driving profitability through smart waste control and efficient scheduling.

The role requires at least 3 months of team-member experience, 18+ years old, a High School Diploma or equivalent, and completion of Shift Manager Training.