Team Captain: Drive Fast-Paced Guest Experiences

Long John Silver's; Saint Peters (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Long John Silver's in Saint Peters, MO is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences. You will uphold BAM! resolutions, drive guest satisfaction, and manage staffing to meet service needs in a fast-paced environment.

The role emphasizes food safety, quality, and a positive, energetic team culture. Previous shift management training and a strong sense of urgency are valued.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent required.
• 3 months’ experience performing as a team member.
• Reliable transportation and ability to work rotating shifts.
• Completed Shift Manager Training.
• Take pride in everything you do and value customer service.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns using BAM! to ensure guest happiness.
• Inspires and motivates crew and management to exceed performance expectations.
• Leads team in collecting and acting on Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters teamwork, respect, and accountability among crew and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, welcoming environment for guests and team members.

Skills

Customer service

Team leadership

Communication

Numerical ability

Reliability

Education

High School Diploma or Equivalent

Shift Manager Training

Job description

Long John Silver's in Saint Peters, MO is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences. You will uphold BAM! resolutions, drive guest satisfaction, and manage staffing to meet service needs in a fast-paced environment.

The role emphasizes food safety, quality, and a positive, energetic team culture. Previous shift management training and a strong sense of urgency are valued.