Guest Experience Shift Lead

Long John Silver's; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead the team and deliver outstanding guest experiences at our restaurant. You will drive staff performance, manage safety standards, and ensure smooth daily operations with a focus on guest delight.

The role requires 18+ years, a high school diploma or equivalent, and completion of Shift Manager Training. Candidates should be comfortable with rotating shifts and possess reliable transportation to support store goals.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent required.
• Minimum of 3 months’ experience as a team member.
• Completed Shift Manager Training.
• Reliable transportation and ability to work rotating shifts.
• Commitment to timely service and positive guest experience.
• Ability to read and interpret safety rules and operating manuals.
• Strong customer service mindset with an upbeat attitude.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! so guests leave happy.
• Inspires and motivates crew members and management to exceed performance expectations.
• Leads the team in collecting and acting on Voice of the Customer feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew and management.
• Delivers positive engagement during every guest interaction.
• Maintains proper storage, handling, and presentation of ingredients with high food safety standards.
• Drives profitability by managing product projections and minimizing waste.
• Performs additional duties as assigned by restaurant management.

Skills

Customer service

Team leadership

Food safety standards

Communication

Time management

Positive attitude

Reading & math proficiency

Education

High School Diploma or Equivalent

Shift Manager Training

Job description

Long John Silver's is seeking a motivated Shift Manager to lead the team and deliver outstanding guest experiences at our restaurant. You will drive staff performance, manage safety standards, and ensure smooth daily operations with a focus on guest delight.

The role requires 18+ years, a high school diploma or equivalent, and completion of Shift Manager Training. Candidates should be comfortable with rotating shifts and possess reliable transportation to support store goals.