Assistant Restaurant GM: Guest Experience Leader

Long John Silver's; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Long John Silver's in Missouri seeks an Assistant Restaurant General Manager to lead the team and deliver outstanding guest experiences. You’ll ensure food safety, manage staffing levels, and drive profitability while upholding PIRATE values.

The role requires 3+ months as a Shift Manager, a HS diploma, and the ability to work 40 hours weekly, nights and weekends. Join us for fast-paced, quality seafood service.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Education

High School Diploma or Equivalent

Job description

Long John Silver's in Missouri seeks an Assistant Restaurant General Manager to lead the team and deliver outstanding guest experiences. You’ll ensure food safety, manage staffing levels, and drive profitability while upholding PIRATE values.

The role requires 3+ months as a Shift Manager, a HS diploma, and the ability to work 40 hours weekly, nights and weekends. Join us for fast-paced, quality seafood service.