Lead Shift Leader | Build Teams, Elevate Guest Experience

Baskin-Robbins; Edwardsville (Luzerne County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Life and disability Insurance

Job summary

Dunkin' Donuts franchisee is seeking a Lead Shift Leader in Edwardsville to support the General Manager in developing a high-performing team and delivering great guest experiences. You will help recruit, train, and coach Crew Members and Shift Leaders while driving sales and maintaining brand standards.

Ideal candidates have supervisory experience, strong communication, and a passion for results. The role offers a fast-paced, customer-focused environment with opportunities for growth and

Qualifications

• Must express oneself clearly in English (speaking and writing).
• Restaurant, retail, or supervisory experience.
• Guest focus and ability to exceed expectations.
• Results-driven with ability to set targets.
• Ability to build and lead teams.
• Conflict management skills.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.

Skills

Verbal & written communication

Supervisory experience

Guest focus

Problem solving

Team building

Conflict management

Job description

Dunkin' Donuts franchisee is seeking a Lead Shift Leader in Edwardsville to support the General Manager in developing a high-performing team and delivering great guest experiences. You will help recruit, train, and coach Crew Members and Shift Leaders while driving sales and maintaining brand standards.

Ideal candidates have supervisory experience, strong communication, and a passion for results. The role offers a fast-paced, customer-focused environment with opportunities for growth and