Lead Shift Leader: Team Coach & Guest Champion

Baskin-Robbins; Bear Creek Township (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Job summary

Dunkin' Donuts franchisee is seeking a Lead Shift Leader to assist the General Manager in building a capable team and delivering excellent guest experiences. The role focuses on coaching, training, and ensuring brand standards are met in a fast-paced environment.

Responsibilities include promoting a respectful team culture, recruiting and developing staff, managing labor and costs, and driving sales while maintaining safety and cleanliness.

Qualifications

• Restaurant, retail, or supervisory experience
• Ability to coach and provide feedback to team members
• Strong guest service mindset and problem solving
• Clear written and verbal communication in English

Responsibilities

• Promote a respectful team environment and coach staff
• Assist in recruiting and training crew and shift leaders
• Support cross-training and delegation of responsibilities
• Ensure brand standards, guest service, and safe operations
• Drive sales through execution of restaurant standards and marketing
• Monitor labor and food costs and maintain cleanliness and safety

Skills

Guest focus

Team building

Coaching and feedback

Conflict management

Communication skills

Supervisory experience

Job description

Dunkin' Donuts franchisee is seeking a Lead Shift Leader to assist the General Manager in building a capable team and delivering excellent guest experiences. The role focuses on coaching, training, and ensuring brand standards are met in a fast-paced environment.

Responsibilities include promoting a respectful team culture, recruiting and developing staff, managing labor and costs, and driving sales while maintaining safety and cleanliness.