Lead Shift Leader: Build Teams, Elevate Guest Experience

Baskin-Robbins; Fox Hill (PA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

Employee Meals

Medical & Dental Insurance

Disability & Life Insurance

Job summary

Dunkin' Donuts franchisee in Pennsylvania is looking for a Lead Shift Leader to support the General Manager in building a strong team and delivering great guest experiences and profitable top-line sales.

In a fast-paced, fun environment, you will assist in developing Shift Leaders and Crew Members, ensure brand standards, and lead labor and cost controls while maintaining a high level of guest service.

Qualifications

• Able to clearly express oneself verbally and in writing (English)
• Restaurant, retail, or supervisory experience
• Guest Focus – anticipate and exceed guests’ needs
• Passion for Results – set targets and deliver on commitments
• Problem Solving and Decision Making – make good decisions
• Building Effective Teams – place the right people in roles
• Conflict Management – resolve disagreements constructively

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

English (Verbal/Written)

Restaurant/Supervision

Guest Focus

Results Driven

Problem Solving

Team Building

Conflict Management

Job description

Dunkin' Donuts franchisee in Pennsylvania is looking for a Lead Shift Leader to support the General Manager in building a strong team and delivering great guest experiences and profitable top-line sales.

In a fast-paced, fun environment, you will assist in developing Shift Leaders and Crew Members, ensure brand standards, and lead labor and cost controls while maintaining a high level of guest service.