Lead Shift Leader: Build Teams, Elevate Guest Experience

Baskin-Robbins; Owatonna (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Completive Weekly Pay

Paid Time Off

Employee Meals

Medical & Dental Insurance withCompany

AFLAC Insurance Options

Job summary

Dunkin’ Donuts franchisee is seeking a Lead Shift Leader to support the General Manager in developing a capable team and delivering excellent guest experiences. You will supervise Crew Members and Shift Leaders, drive sales, and uphold brand standards in a fast-paced environment.

This role emphasizes coaching, training, and accountability to ensure a high-performing restaurant team and consistent results in guest satisfaction and operational efficiency.

Qualifications

• Restaurant, retail, or supervisory experience
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal communication

Written communication

Supervisory experience

Guest focus

Job description

Dunkin’ Donuts franchisee is seeking a Lead Shift Leader to support the General Manager in developing a capable team and delivering excellent guest experiences. You will supervise Crew Members and Shift Leaders, drive sales, and uphold brand standards in a fast-paced environment.

This role emphasizes coaching, training, and accountability to ensure a high-performing restaurant team and consistent results in guest satisfaction and operational efficiency.