Lead Shift Leader: Build a High-Impact Team

Baskin-Robbins; Bangor (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical & dental insurance (full-time)

Disability & life insurance available

Job summary

Dunkin' Donuts Franchisee is seeking a Lead Shift Leader to support the General Manager in building a strong team and delivering great guest experiences. The role focuses on coaching, training, and developing Shift Leaders and Crew Members while ensuring brand standards and profitability.

Join a fast-paced environment where you help drive guest satisfaction, lead by example, and contribute to achieving store goals with effective delegation and cost control.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Restaurant, retail, or supervisory experience.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal & written English

Supervisory experience

Guest focus

Results orientation

Problem solving

Team building

Conflict management

Job description

Dunkin' Donuts Franchisee is seeking a Lead Shift Leader to support the General Manager in building a strong team and delivering great guest experiences. The role focuses on coaching, training, and developing Shift Leaders and Crew Members while ensuring brand standards and profitability.

Join a fast-paced environment where you help drive guest satisfaction, lead by example, and contribute to achieving store goals with effective delegation and cost control.